MOGMasters

Today is Thursday 28th of Aug, 2008

Frequently Asked Questions

MOGMasters.com What is MOGMasters? Mogmasters is an intricate network of professional gamers who provide customers with everything they need for their gaming needs. Online gaming currency, powerleveling and different types of special services are provided to you by Mogmasters' network of experienced gamers. From cheap leveling services provided by experienced partners, to upscale leveling with English speaking gamers, virtual currency and specialized services, Mogmasters has everything you need to provide you with an excellent gaming experience. Why choose MOGMasters? Founded by Americans, Mogmasters understands the mindset of gamers and what they want with a service unique like this. Dedicated to help its customers become masters themselves, Mogmasters provides a variety of services that caters to the needs of every gamer. With excellent customer service, competitive prices and the most detailed types of services that you won't find anywhere else, trust no one else but Mogmasters! Payment How can I make a purchase? You can make a purchase from our site through a verified Paypal account or wire transfer. If you do not have a Paypal account, you can register through Paypal.com. Simply visit www.paypal.com , and click on the icon that says, “Sign Up Now!” From there, follow the simple steps given to get an account set-up, so you can start making a purchase with Mogmine. A. What is Paypal? Paypal is an online payment system which allows you to make purchases from internet websites such as Amazon.com, eBay.com or our site, Mogmine.com. Most major websites use paypal.com to accept payments from customers. Paypal is easy to use; more than 86 million people use it. B. What is a verified account and how do I get it? A verified account increases the users reputation and shows buyers and sellers of the Paypal community that the user is legit. Our site will not accept any payments from Paypal unless the account is verified. Mogmine only accepts verified accounts to prevent fraud, to protect you and our business. You can make your account verified by adding and confirming your bank account to your Paypal account. When you log in to your Paypal account at www.paypal.com , choose the option that says, 'Verify my Account,' and follow the instructions what to do. Basically, they will make a couple of small deposits into your bank account. Once you look at the bank statement, log back into Paypal and enter the amounts of the deposits they sent to you. Once you have entered those amounts, your Paypal account will become verified. C. How can I make a wire transfer? Although we accept wire transfers from your bank, please note you’re your bank will charge you a transfer fee on your end making it more expensive for you. We recommend that you use Paypal or a credit card when making a purchase with us. If you still want to make a wire transfer, please take the following steps. Refunds All sales are FINAL once the order is complete. Refunds are only given for services which are not rendered. Customers do not purchase items from us, but they purchase the time and labor invested in this service based company. If an order is not rendered within 72 hours, the customer may request a refund. Partial refunds can also be given. For example, if a customer orders 5 days of services, and Mogmasters renders 4 days of work, a refund for one day of service can be given at the customer's request. Selling / Buying Virtual Currency Does MOGMasters buy virtual currency from other games? Yes, we do. If you are a reseller or just a player who would like to sell us your virtual currency, please contact us at vendors@mogmasters.com. Deliveries What is the delivery process like? Once you have completed the verification process, please forward us a copy of your Paypal receipt and include the phone number of your billing address on Paypal. We require that all customers be called to confirm their order, so please let us know when a good time to call you is. If you are paying by credit card, we will only call the phone number on your billing address, so it is a requirement for you to provide it. Once your order has been confirmed and the verification process is complete, our delivery team will logon to the game and server which you ordered on. The team will either deliver the goods directly or through the game's mailing system. If special services are ordered, the services will be rendered after the order has been confirmed and once a spot opens up. The capacity for our services can sometimes fill to the brim, but Mogmasters' customer service representatives will keep you informed if your order may have to be postponed for a while. View and illustrated flow chart of our delivery process. Please take time to read our Terms and Conditions. Click here

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